Support
Set a room up once.
Three short paths to a working room, guides for everything else, and a phone number that reaches someone who knows the product.
4 STEPS · 10 MIN
Set up a panel
What a technician needs to get a panel running, including what to switch off again afterwards.
2 STEPS · 1 MIN
Pair a companion
Show the code on the wall, scan it with a phone. That’s the entire pairing process. There is no third step.
5 MIN READ
Run your first session
The six things worth knowing before you stand in front of a room: dock, flyouts, frames, present, replay, undo.
02 · Guides
Everything else, one page each.
The dock
Zones, flyouts, and pinning a tool for the session.
Pens & inks
Widths, the highlighter, the chalk nib, erasing.
Instruments
Ruler, set square, protractor, compass.
Objects
Shapes, connectors, sticky notes, text.
Frames & present
Building a running order on the board.
Ask Chalktap
Circling, proposals, accepting, dictation.
Replay
Recording, keeping, narration, playback.
Rooms
Inviting people who aren’t in the room.
Board library
Finding, renaming, duplicating, deleting.
Offline behaviour
What changes, and what comes back.
Accounts & SSO
Staff sign-in, guests, and what a guest can do.
Deploying at scale
Preload, imaging, and estate updates.
03 · Questions
The ones that actually arrive.
Taken from real conversations with technicians and teachers, in the order they get asked. No invented questions to pad the list.
No. A panel opens with a board ready to write on. Accounts exist so boards follow staff between rooms and devices; guests joining a session never need one.
Writing carries on. The board switches to Pan, tools that need the network are disabled rather than silently failing, and a line in the top bar says you’re offline. When the connection returns, everything written in the meantime syncs in order, so nothing is lost and nothing needs saving.
Yes, on the panel itself and from any joined device. Strokes appear as they’re made, and the presence count in the chrome tells you how many people are on the board. There’s no turn-taking and no lock.
It works alongside them. Chalktap isn’t a video-calling tool and there’s no add-in to install inside one: you keep the call you have, and either share the Chalktap window from the machine that’s in it, or leave the call on a laptop and the board on the panel. People on the call can also join the board directly with the four-character code and draw on it from their own device.
No. Asking a question needs the assistant service, so it’s unavailable offline and the control says so instead of spinning. Rooms needs a connection for the same reason: the people it connects you to are somewhere else. Everything else (writing, instruments, frames, present mode, replay) works exactly as normal.
No. A replay redraws the board’s own strokes in the order they were made. The board has no camera and never films the room; the only camera anywhere in the product is a phone reading a join code. There is no audio unless someone deliberately turned narration on, which shows consent wording before it starts.
Either. Where the display reports pressure from a stylus, Chalktap uses it; where it doesn’t, strokes are a consistent width. Palm rejection is the panel’s own behaviour, so it varies by hardware. Worth testing on the model you’re shipping.
If sync is on, sign in on the new display and the boards are already there. If sync is off, boards live on the display only, so export them from the board library before the panel leaves the room, and we’ll help if a whole estate is being swapped.
Placeholder. This answer needs the real list before launch, and Arabic may be required for the GCC channel. Flagged as open question 08 in the handoff; the row stays in the FAQ because it is genuinely the question people ask.
04 · Talk to a human
Still stuck? Call us.
Support goes to the team that builds the product, not a queue. Email is answered within one working day; a room that’s down gets a call back the same day. That covers the partners who license Chalktap and the rooms running it.